The Cushman & Wakefield group of companies (“we”, “our” and “us”) is committed to responsible privacy practices including ensuring compliance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and applicable privacy regulations (“Privacy Act”) to the extent they apply to us.
What is personal information?
What types of personal information do we collect?
The types of personal information we collect from you depends on the circumstances in which the information is collected.
We may collect contact details including your name, address, email address and phone numbers. We may also collect information regarding the company you are employed at including company/employer name, role in company, sector of interest and locations of interest.
We may also collect answers you provide to questions we ask, any information posted on our online discussion forum or website and other information provided in relation to your dealings with us.
If you apply for employment with us, we may collect your information (via the online recruitment portal or otherwise) for the purpose of:
- contacting you about opportunities in the future;
- providing you with information about working with us; or
- considering your application including your qualifications and resume as well as reference information from your nominated referees.
Except as described in this section, we do not generally require you to disclose any sensitive information (e.g. details of race, religious belief, sexual orientation or membership of a trade union) to us. If you do provide us with sensitive information for any reason, you consent to us collecting that information and using and disclosing that information for the purpose for which you disclosed it to us and as permitted by the Privacy Act and other relevant laws.
In addition to the types of personal information identified above, we may collect personal information as otherwise permitted or required by law.
How do we collect your personal information?
We collect personal information in a number of ways. The most common ways we collect your personal information are:
- directly from you when you provide it to us or our agents or contractors;
- via our website or when you deal with us online (including through our social media pages, recruitment portal and discussion forums);
- from publicly available sources;
- from our related companies; and
- from third parties (for example, from referees if you apply for a position as an employee or contractor with us).
For what purposes do we collect, use and disclose your personal information?
The purposes for which we use and disclose your personal information will depend on the circumstances in which we collect it. Whenever practical we endeavour to inform you why we are collecting your personal information, how we intend to use that information and to whom we intend to disclose it at the time we collect your personal information.
We may use or disclose your personal information:
- for the purposes for which we collected it (and related purposes which would be reasonably expected by you);
- for other purposes to which you have consented; and
- as otherwise authorised or required by law.
In general we collect, use and disclose your personal information so that we can do business together and for purposes connected with our business operations.
Some of the specific purposes for which we collect, use and disclose personal information are:
- to respond to you if you have requested information (including via our websites or via an email or other correspondence you send to us);
- to provide goods or services to you or to receive goods or services from you;
- to administer surveys, competitions or other promotional activities or events conducted, sponsored or managed by us or our business partners;
- to improve our services;
- to verify your identity, address and age or eligibility to participate in a marketing activity;
- to consider you for a job with us (whether as an employee or contractor) or in the context of other relationships with us;
- to address any issues or complaints that we or you have regarding our relationship; and
- to contact you regarding the above, including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner.
Direct marketing involves communicating directly with you for the purpose of promoting our services or the goods or services of third party organisations. We may also communicate with you for the purpose of providing you with special offers. Direct marketing can be delivered by a range of methods including mail, telephone, email or SMS.
We may use and disclose your personal information for the purpose of direct marketing to you where:
- you have consented to us doing so; or
- it is otherwise permitted by law.
What happens if you don't provide personal information?
Generally, you have no obligation to provide to us any personal information requested by us. However, if you choose to withhold requested personal information, we may not be able to do provide you with the services requested or allow you to participate in the marketing activities that depend on the collection of that information.
To whom do we disclose personal information?
This may include disclosing your personal information to the following types of third parties:
- our employees, business partners and related bodies corporate;
- our contractors and other third parties that provide goods and services to us (including website and data hosting providers, and other suppliers);
- our accountants, insurers, lawyers, auditors and other professional advisers and agents;
- payment system operators;
- if you are an individual contractor to us or a prospective employee, to our related companies and HR related service providers (e.g. for outsourced payroll processing);
- any third parties to whom you have directed or permitted us to disclose your personal information (e.g. referees);
- in the unlikely event that we or our assets may be acquired or considered for acquisition by a third party, that third party and its advisors;
- third parties that require the information for law enforcement or to prevent a serious threat to public safety; and
- otherwise as permitted or required by law.
Where we disclose your personal information to third parties we will use reasonable commercial efforts to ensure that such third parties only use your personal information as reasonably required for the purpose we disclosed it to them and in a manner consistent with the Privacy Principles under the Privacy Act.
If you post information to public parts of our websites (including our discussion forums) or to our social media pages, you acknowledge that such information (including your personal information) may be available to be viewed by the public. You should use discretion in deciding what information you upload to such sites.
Does personal information leave Australia?
We may disclose personal information outside of Australia to our related bodies corporate, service providers and other third parties.
Except in some cases where we may rely on an exception under the Privacy Act, we will take reasonable steps to ensure that such overseas recipients do not breach the Privacy Principles in the Privacy Act in relation to such information.
How do we store and secure personal information?
We store personal information on computer databases and/or in hard copy and will take reasonable commercial physical and electronic security measures (such as the use of encryption technologies as appropriate) to protect any records that we hold which contains your personal information. We destroy personal information in a secure manner when we no longer need it.
Please notify us immediately if you become aware of any breach of security.
Accuracy of the personal information we hold
We try to maintain your personal information as accurately as reasonably possible. We rely on the accuracy of personal information as provided to us both directly (from you) and indirectly.
Links, cookies and use of our websites and applications
We may use “cookies” and similar technology on our websites and in other technology applications. The use of such technologies is an industry standard, and helps to monitor the effectiveness of advertising and how visitors use our websites/applications. We may use such technologies to generate statistics, measure your activity, improve the usefulness of our websites/applications and to enhance the “customer” experience.
How can you access and correct personal information we hold about you?
Queries, comments and complaints about our handling of personal information
When contacting us please provide as much detail as possible in relation to your question, comment or complaint.
We will take any privacy complaint seriously and any complaint will be assessed with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.
If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the Office of the Australian Information Commissioner.
How can you contact us?